South Africa's fixed line operator, Telkom has indicated that the review carried out with South Korean based telecommunications company,  KT Corporation is well progressed and that both companies expect to finalise their information within the next few weeks.

The quality of the consumer's contact centre experience defines a significant portion of overall brand value – far more so now than was the case a few years ago.

The Board of Directors of BlackBerry maker Research In Motion (RIM) today announced that, acting on the recommendation of its Co-Chief Executive Officers to implement the succession plan they previously submitted to the Board, it has unanimously named Thorsten Heins as President and Chief Executive Officer.

South African consumers will now be able to use their cellphones to shop and do banking – even if they don’t have a bank account.